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We offer our customers a 30-day limited
bumper-to-bumper manufacturers warranty on all X-Treme scooters (90 days
on certain models). The warranty starts the day the scooter is delivered
to you. This warranty covers factory defects and defaults only. We do
not cover misuse or broken parts caused by the user or by any other
event. X-Treme will pay for standard shipping service costs on the first
warranty shipment only. Any additional warranty parts that are needed
will require the customer to pay all shipping and handling costs.
We offer a full 6-month even trade warranty on defective
batteries (1 year on certain models). If any battery should become
faulty within 6 months from the purchase date they will replace the
battery free of charge. We may require that old batteries be returned to
them for exchange. If you have questions about the warranty, please
click
here to e-mail us your question. The tech support department
is open Monday through Friday 9AM to 5PM Central Standard Time and you
will have FREE lifetime access to the technical support hotline after
the purchase of your scooter is complete.
Limited Warranty
What is covered & what is not covered:
1. Scooter Body: Damage to any plastic/fiberglass part that is a
result of shipping is covered only if it occurred during shipping.
Shipping damage must be reported within 1 day to be covered under
warranty. Otherwise, the plastic/fiberglass body parts are not covered
under this warranty. If, after careful inspection by our shipping
department and FedEx, it is determined that the scooter was damaged
during shipping, free replacement parts will be sent out to you.
2. Tires, tubes & kick stands: These items are NOT covered
unless they are damaged as a result of shipping.
Pocket Bike
Warranty: "Manufactures defects will only be covered"
1. Frozen engines are not covered. Each engine is started, tuned
up and tested before we ship the pocket bike to you. Failure to premix
oil with the gas is not covered. The engine will start and run when you
receive it, guaranteed.
2. Pull starters are not covered. This item is expected to break
after several uses. Pocket bike owners should keep this spare part on
hand. Spare parts can be ordered directly from us by clicking
here.
3. Tires, tubes & flat tires are not covered unless damaged
during shipping. (Damage must be reported to us within 1 day of
receiving pocket bike).
5. Kick stand is not covered.
6. . Damage caused due to an improperly adjusted chain falling
off, broken sprockets, brake rotors and wheel bearings are not covered.
Customers should take care to tighten the chain after each ride. There
should be no play in the chain.
7. Battery (on super bikes & batteries in electric pocket
bikes) will be covered for 6 months.
8. Light bulbs are not covered under warranty due to the
excessive natural vibration that occurs in gas pocket bikes with 2
stroke engines. Excessive vibration is normal.
9. Gas leaks are not covered since all gas leaks can easily be
fixed.
Return Policy: Scooter &
pocket bike returns are not allowed. We will however during the 30-day
warranty period, provide you with free parts, & free live telephone
technical support. Please contact our support department should you need
assistance. We never issue call tags or pay the costs of returning an
item.
Rate Cut Scooters is not responsible
for the proper or improper use of merchandise sold. We care about our
customers and urge you to exercise caution and take necessary safety
measures to protect yourself while engaging in cycling. Rate Cut
Scooters encourages, begs, and asks that you wear a helmet and use
appropriate lighting while riding at night regardless of the legal
requirements in your particular state. Potential customers, you should
check with your local law enforcement agency before purchasing about age
requirements for riding electric & gas scooters. Some states may
have laws restricting the use of scooters on public streets, generally
all states allow them on private property such as campgrounds, parks
etc....but many states have age requirements and most states require
helmets and protective equipment to be worn by certain age children.
Pocket bikes with racing slicks should not be used on wet or slippery
roads. Please always scoot safely. Know your laws before you go scootin.
We will not take back a scooter if you find your laws do not permit your
child to ride it. Check first. |
